Terms & Conditions

Sky Dunstable Cars Ltd (Companies House registration no. 11102879) is a licensed private hire operator. You can contact us at 48b High St S, Dunstable LU6 3HD, United Kingdom, by phone on 0333 111 6060 or by email at hello@skydunstablecars.co.uk.

We provide home-to-school, SEN & specialist, group & minibus, local private hire, airport transfer and executive transport services. Home-to-school and SEN services are typically delivered under contracts with local authorities and schools; those contracts, together with these terms, govern how those services are provided.

• All journeys are by advance booking. A booking is confirmed once we have accepted it and provided a confirmation.
• Fares for private hire, airport and executive journeys are agreed and confirmed in advance. Fixed transfer prices apply where quoted.
• You are responsible for providing accurate pick-up and drop-off details, timings and any accessibility or passenger requirements at the time of booking.

• Fares are agreed upfront, with no hidden charges added at the end of your journey.
• Additional charges may apply for waiting time, extra stops, additional passengers or luggage, or changes requested after booking, where these have been agreed with you.
• Payment is due as agreed at the time of booking, unless you hold an approved account with us.

• Please give us as much notice as possible if you need to cancel or change a booking. Contact us on 0333 111 6060.
• A cancellation charge may apply where a booking is cancelled at short notice or where the vehicle has already been dispatched.
• We may cancel or amend a booking in exceptional circumstances (for example vehicle breakdown or severe weather); where we do, we will contact you and, where possible, arrange an alternative.

For airport transfers we monitor flight times and adjust for delays where possible. You remain responsible for providing correct flight details. We are not liable for missed flights or connections caused by circumstances outside our reasonable control, such as traffic, road closures or delays not notified to us.

• All passengers must wear seatbelts where fitted, and appropriate child seating is used in line with legal requirements.
• Our drivers and Passenger Assistants are enhanced DBS-checked and trained. For everyone's safety, we may refuse or end a journey where a passenger behaves in a way that is unsafe, abusive or unlawful.
• Eating, drinking and smoking (including e-cigarettes) in our vehicles are not permitted unless agreed in advance.

Please take all personal belongings with you at the end of your journey. While we will make reasonable efforts to return lost property, we cannot accept responsibility for items left in our vehicles.

We provide our services with reasonable skill and care and maintain the insurance required of a licensed operator. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded by law. Otherwise, we are not liable for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.

We handle your personal data in line with our Privacy Policy, which explains what we collect and your rights under UK data protection law.

We may update these terms from time to time. The "last updated" date above reflects the most recent version. The terms in force at the time of your booking apply to that booking.

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Sky Dunstable Cars Ltd

• 48b High St S, Dunstable LU6 3HD, United Kingdom
• 0333 111 6060
• hello@skydunstablecars.co.uk