Privacy Policy for Sky Dunstable Cars
What Personal Information Do We Collect and How?
Discover how Sky Dunstable Cars’ Privacy Policy details the collection, use, and protection of your personal information when booking taxi services online. The types of personal information we collect include:
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- Name
- Email Address
- Phone Numbers
- Pickup Address
- Destination Address
- Credit/Debit Card Billing Address(es)
Learn our Privacy Policy Terms and see how we collect your information to process and fulfil booking. Your saved card details are securely processed through our Payment Service Provider’s systems and will never be shared with third parties.
Additionally, we may obtain information through authentication or identity checks, including your telephone number. The Private Hire Operator (PHO) only shares personal information to fulfil your booking.
Cookies
Our website uses cookies and small files sent to your computer or access device. These cookies help us improve your experience by remembering your preferences and enabling certain functionalities.
There are three types of cookies used:
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- Website Functionality Cookies: These allow you to browse the website and use features like your registered account and booking journeys.
- Website Analytics Cookies: These help us measure and analyze how customers use our website, enabling us to improve your booking experience.
- Customer Preference Cookies: These remember your preferences (e.g., login, language, location) to personalise your browsing experience.
You agree to use these cookies on our website. You can delete existing cookies from your device by following the instructions in your browser’s help section. Please note that deleting cookies may impact your access to certain site features.
Use and Sharing of Your Information
Sky Dunstable Cars may use your personal information for various purposes, including:
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- Processing orders and payments
- Managing your account
- Providing a personalised booking experience
We will share your name, telephone number, and pickup location with third-party cab operators to fulfil your booking. Your information may also be disclosed to fraud prevention agencies, which may keep a record of it. Where legally required, we may disclose your information to relevant regulatory bodies.
We may also use your personal information for internal marketing and demographic studies and to monitor customer patterns to improve our website design. Occasionally, we may employ third-party business partners to collect personal information or conduct marketing activities. These partners will be subject to confidentiality agreements and are instructed to comply with our Privacy Policy.
Marketing Opt-In and Opt-Out
When you book with us, you have the option to opt-out of subscribing to our regular update service, which may include:
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- Email alerts for new features, special offers, contests, and events
- Direct mail alerts for similar promotions
We do not sell or share your details with third parties for marketing purposes. Sky Dunstable Cars will send all marketing communications according to your preferences. You can unsubscribe from any service or update anytime using the automated link in our emails.
Accessing and Changing Your Personal Information
If you need to update or correct your personal information, please use our website’s “Contact Us” section or email us at info@skydunstablecars.co.uk. Registered users can change their information online within the “Account Details” section. You can also update or delete saved credit/debit card details with each purchase.
Safeguarding Your Information
We take reasonable steps to protect the security, integrity, and privacy of the information you provide. Our website uses Secure Socket Layer (SSL) encryption to protect your information during transmission. We also ensure that our third-party business partners adequately safeguard your personal information.
Questions or Complaints
For further information about our Privacy Policy or to file a complaint, please visit our website’s “Contact Us” section or email us directly at info@skydunstablecars.co.uk.